We’re HIRING

Application Deadline Friday 6th November 2026

Interview Timeline 16th-20th November 2026

PLEASE EMAIL BRENDA@TABONO.ORG FOR AN APPLICANT INFORMATION PACK

We are looking for someone with a passion for working with complex women to provide floating support to those who have been newly housed in permanent accommodation or whom are at risk of tenancy failure with the aim of preventing eviction and future homelessness.

JOB DESCRIPTION

Location : Coventry

Reporting to : Housing Support Manager

Pay Rate : £24785-29,500 dependent on knowledge & previous experience

Hours : 37.5 per week (some flexibility maybe required)

DBS : An enhanced DBS Check will be required for this role

Gender : This is a female only role legally designated under the Equality Act 2010 (Schedule 9, Part 1)

Responsibility for :

- Allocated case load of clients

- Developing client led 12 monthly goals and monthly SMART/outcome focussed support plans

- Multi-Agency Case Management

- Attendance @ Multi-Agency Meetings

- Ensuring client confidentiality

- Safeguarding clients, staff & partner agency staff

- Outbound Referrals

- Outreach including with partner agencies

- Keeping accurate case management records

- Identifying opportunities for service improvement

- Supporting other team members as required

- Promoting the services we provide to both residents and partner agencies

- Undertake any reasonable duties, commensurate with the job title, as determined by the Director

- Undertaking any personal training and professional development to ensure effective work in supporting clients

- Working with clients, management, other staff & partner agencies to prevent homelessness/sustain tenancies

in the long term

Assist Housing Support Manager with :

- Delivery of group based support programme

- Delivery of house based ‘Tenancy ready’ programme

- Incident Management

- Conflict Management

- Outbound Referrals

Essential Skills & Experience

- Knowledge and/or experience of working with women with complex needs

- Knowledge and/or experience of safeguarding legislation

- Knowledge of relevant legislation (eg Data Protection, Confidentiality, Health & Safety, Confidentiality)

- Ability to work well under pressure whilst still remaining professional

- Level 2/3 Health & Social Care Qualification or willingness to work towards

Desirable Skills & Experience

- Experience of delivering services in a trauma and psychologically informed environment

- Ability to dynamically risk assess situations and communicate concerns within appropriate timescales

- Awareness of the stresses involved in supporting complex individuals and be able to prioritise your own mental

health and wellbeing

- To maintain and positive demeanour at all times even whilst dealing with difficult situations that may arise

- Ability to think ‘outside the box’ to prevent eviction and future homelessness

- Knowledge of the Coventry area and its local services

- Knowledge of current Housing & Homelessness Legislation

- Working knowledge of current benefit system

Essential Personal Qualities

- Non-judgemental

- Honest

- Patient

- Empathetic & compassionate, ability to build trust, demonstrate emotional intelligence, and show care for clients' well-being

- Good communicator, strong verbal and written skills, active listening, and non-verbal communication to understand and support clients effectively

- Excellent time management

- Determined

- Adaptable

- Resilient

- Team player

- Flexible

- Hard working, conscientious & responsible

Other Essential Requirements

- Satisfactory enhanced DBS

- Full driving licence, access to your own car and business insurance

- Unrestricted right to work in the UK

- Ability to work 37.5 hours per week with flexibility in working extended hours outside of 0900-1700 and weekends to meet the needs of the service where required